Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
communicate with peers and supervisors
seek assistance and expert advice
literacy skills to:
document maintenance procedures
interpret technical documentation, equipment manuals and specifications
planning and organisational skills to:
organise and maintain equipment
schedule required maintenance
problem-solving skills to solve equipment and logistics problems
safety-awareness skills to:
apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities
work systematically with required attention to detail without injury to self or others, or damage to goods or equipment
technical skills to:
maintain equipment
test and evaluate equipment maintenance requirements.
Required knowledge
basic knowledge of:
current industry-accepted hardware and software and manufacturer maintenance guides
organisational systems related to storage and retrieval of information and equipment
OHS principles and responsibilities, including ergonomics, work periods and breaks, and conservation techniques
chemical storage, control and disposal procedures
features and operating requirements of equipment.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Equipment may include: | hard drives hubs modems and other connectivity devices, such as digital subscriber line (DSL) modems monitors other peripheral devices personal computers personal digital assistants (PDA) printers switches workstations. |
OHS principles may include: | basic principles and responsibilities relating to ICT equipment: disposal environmental control storage. |
Consumables may include: | cartridges cleaners disks paper printer toners ribbons tapes. |
Environmental guidelines may include: | disposal through an authorised body of redundant hardware, such as: circuit boards hard drives motherboards recycling safe disposal of packaging, such as: cardboard paper plastic polystyrene. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist